How do I best describe the condition of my device when I trade it in?

An accurate description of the condition of your device and its features is crucial for a fast and smooth trade-in process because the condition of your device determines the amount that will be offered to you. To help you assess your item, you’ll find a detailed description of each condition type by category illustrated with photos.

There are 4 different condition types to describe your device: Flawless, Good, Used, and Cracked. These are based on how your device looks and how well it works.

Important for all devices:

What if my device’s conditions have changed since completing the assessment?

You have 2 options:

Option 1. Don’t send your device yet. Instead, go through the assessment again and specify that your device is not functional.

Option 2. Send in your device and the buyer will propose an updated offer based on its condition. If you don’t like the counteroffer, the refurbisher will send your item back to you for free.

A smartphone is 100% functional if:

Defaults related to screen functionalities will not deem the device as not functional but as cracked.

Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels), and the touchscreen works.

A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works. There are no scratches, cracks, or dents on the camera lens/lenses.

Visible signs of wear, including deep scratches and/or dents on the outside of the device. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works. There are signs of wear on the camera lens/lenses but it doesn’t impact the picture quality.

The screen and/or back/side/camera has one or more cracks and may or may not be 100% functional. Note a screen that is 100% functional has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.

A tablet is 100% functional if:

Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels), and the touchscreen works. There are no scratches or marks on the camera lens/lenses or casing.

A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.

Visible signs of wear, including deep scratches and/or dents on the outside of the device. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.

The screen and/or back/side has one or more cracks and may have defective pixels, ghost touch, screen burn-in, dead pixels, or other touch issues.

A console is 100% functional if:

Controllers declared by the customer during the assessment must be functional and their appearance state must have a "Used", "Good", or "Flawless" appearance

Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels), and the touchscreen works.

A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.

Visible signs of wear, including deep scratches and/or dents on the outside of the device. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.

The screen and/or back/side has one or more cracks and may have defective pixels, ghost touch, screen burn-in, dead pixels, or other touch issues.

A MacBook is 100% functional if:
- The device turns on, turns off, and charges without any issue.
- The speakers and microphones work perfectly.
- The keyboard, trackpad, and all ports (USB, Power, HDMI) work perfectly.
- All other features including Camera, Wi-Fi, Bluetooth, etc. work perfectly.
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Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels). No sticker marks.

A few faint signs of wear, not noticeable from 8 inches away. No cracks, sticker marks, or dents.
The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels).

Visible signs of wear, including sticker marks, deep scratches, and/or dents on the outside of the device, which do not affect its functionality. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels).

Shows visible signs of wear, including sticker marks, and deep scratches. Has one or more cracks and may or may not be 100% functional. Note a screen that is 100% functional has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels).

A Laptop is 100% functional if:
- The device turns on, turns off, and charges without any issue.
- The speakers and microphones work perfectly.
- The keyboard, trackpad, and all ports (USB, Power, HDMI) work perfectly.
- All other features including Camera, Wi-Fi, Bluetooth, etc. work perfectly.

Note: For laptops, we only check functionality - no appearance inspection is required.

An audio device is 100% functional if:

Flawless appearance with no visible scratches.

A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents.

Visible signs of wear, including deep scratches and/or dents on the outside of the device, which do not affect its functionality. No cracks.

May have at least one crack or is visibly broken.