Learn about our marketplace, our quality standards, and why buying refurbished is better for your wallet and the planet.

Here's how to manage your Back Market account.

Learn about device grades, what certain specs actually mean, and how to find the right device for you.

Get answers to common payment and checkout questions.

Check standard delivery times, track your order, or learn how to get help if your package is late, missing, or damaged.

Need to check on an order, get a receipt, or let us know about an issue? See how to manage your orders here.

Something not working as expected? Get step-by-step instructions on setting up your device or solving common issues with smartphones, laptops, and accessories.

Can't find what you need? Reach out to us anytime.

Find out what your 1-year warranty covers, and learn about the extra coverage offered by Protection Plans.

Want to send something back or wondering what comes next in the return process? Find out how to start a return and what to expect once it's on its way.

Learn how the Trade-in process works from start to finish.

Want to switch mobile plan providers? Find out which mobile plans you can bundle with your Back Market purchase for maximum savings and optimal coverage.