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Back Market - Help Center - USA
Returns and refunds
Returns and refunds
Want to send something back or wondering what comes next in the return process? Find out how to start a return and what to expect once it's on its way.
Know before you ship
Everything you need to know about user accounts
Why it’s important to report any damage to your device
Returns
How do I return an item I bought on Back Market?
Common questions about the return process
Returns and refunds policy
Can I get a temporary device while mine is being repaired?
Can I ship to a PO Box? What about an APO/FPO Box?
Order cancellations
What if I change my mind about the item within the first 30 days?
I see an unexpected charge from Back Market
Why was my order canceled by the seller?
Refunds
How do refunds work at Back Market?
What happens to my refund if my card expires or my bank account is closed?