If you've forgotten the password and are locked out of your laptop, you can fix it yourself by trying these solutions from our in-house tech wizards. 

How to reset the password of your laptop

After entering a wrong password, click "Reset password", which will appear in white on your login screen. Answer the security questions you set up upon installing Windows and create a new password. Then, log in with your new password.

No luck? 

Contact Back Market Customer Care

If you've already opened a service request with us and your device needs to be returned for a repair, replacement, or refund, follow these return instructions, using the return label you were provided with.