If your device's camera is unable to zoom, try these tips from our in-house tech experts for a quick fix.
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Force your apps to close
iOS devices
iPhone with Face ID:
- From the home screen of your iPhone, swipe up from the bottom and stop when you reach the middle of the screen.
- You can swipe either right or left to find the app(s) you want to close.
- Swipe up on the app's preview to close it.
If your iPhone doesn’t have Face ID:
- Double-click the home button to see your recently used apps.
- You can swipe either right or left to find the app(s) you want to close.
- Swipe up on the app’s preview to close it.
Android devices
- Swipe up from the bottom of your screen, hold, and let go.
- Swipe from left to right.
- On the left, select “Clear all”.
Update your software
iOS devices
- Back up your device with iCloud or on your computer
- Plug your device into a power source and make sure you’re connected to Wi-Fi.
- Go to "Settings" > "General" > "Software Update".
- You may see two software updates, pick the one you want to install.
Android devices
- Go to "Settings" > "System" > "System update".
- You’ll be able to see your update status — follow the steps that appear on the screen.