Your device's vibrate mode and sound does not work? You don't feel the vibrations when you grab your phone? You arrived to the right spot. Our technical experts have curated a very useful list of manipulations to help you solve your issues from the comfort of your house!
Useful manipulations
1/2 - Check the silent and vibrate mode
iOS devices
Check that your device is in the correct mode
- Verify that the Silent mode is off:
- If your phone has a Ring switch, move the switch forwards so that the orange bar is hidden
- You can also use Control Center to check if the Silent Mode is turned on
- Double-check that the “Do Not Disturb” mode is off:
- Go to Settings > Focus > Do Not Disturb
- Verify that it is turned off
If the problem is the vibrate mode
- Go to Settings > Sounds & Haptics.
- For older iPhones:
- Go to Settings > Sounds
- You can select if you want your phone to vibrate when it’s on Ring/Silent mode
- When you turn off both settings your phone won’t vibrate anymore
If the problem is the speaker mode
- Go to Settings > Sounds & Haptics
- For older iPhones:
- Go to Settings > Sounds
- Slide the “Ringer and Alerts” slider back and forth a few times
- If you are still unable to hear anything, or if your speaker button on the Ringer and Alerts slider is dull, refer to the next step
- If you can hear something, then try making a phone call with the speakerphone on
- If you're using an iPad or iPod touch, make a call using FaceTime
- If you hear some crackling or if you can’t hear anything at all, then the issue could be related to your network — try calling later in a different location
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Android devices
Check that your device is in the correct mode
- Verify that the Silent mode is off:
- Go to Settings > Sounds
- The Silent Mode button is gray when it’s turned off — if it is blue, click the button to turn it off
- Verify that the “Do not disturb” mode is off:
- Got to Settings > Sounds > Do not disturb
- The button should be gray when it’s turned off — if it is blue, click the button to turn it off
2/2 - Update your device's software
iOS devices
Do it directly on your smartphone!
- Back up your device with iCloud or on your computer
- Plug your device into a power source and make sure you’re connected to Wi-Fi
- Go to Settings > General > Software Update
- You may see two software updates, pick the one you want to install
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Android devices
- Go to Settings > System > System update
- You’ll be able to see your update status — follow the steps that appear on the screen
Still no luck?
Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time.
- If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.