Condition definitions and visual descriptions
An accurate description of the condition of your device and its features is crucial for a fast and smooth trade-in process because the condition of your device determines the amount that will be offered to you. To help you assess your item, you’ll find a detailed description of each condition type by category illustrated with photos.
There are 4 different condition types to describe your device: Flawless, Good, Used, and Cracked. These are based on how your device looks and how well it works.
What if my device’s conditions have changed since completing the assessment?
You have 2 options:
Option 1. Don’t send your device yet. Instead, go through the assessment again and specify that your device is not functional.
Option 2. Send in your device and the buyer will propose an updated offer based on its condition. If you don’t like the counteroffer, the refurbisher will send your item back to you for free.
How to describe:
Smartphone
Functionality
A smartphone is 100% functional if:
- The device turns on, off, and charges
- It has a battery (not swollen), cover, and the SIM card slot and tray are intact
- Touch ID and Face ID work
- Wi-Fi and Bluetooth work
- Calling works
- The microphone, camera, speakers, buttons, and keyboard all work
- There are no traces of oxidation or rust
Defaults related to screen functionalities will not deem the device as not functional but as cracked.
Appearance
Flawless
Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels), and the touchscreen works.
Good
A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works. There are no scratches, cracks, or dents on the camera lens/lenses.
Used
Visible signs of wear, including deep scratches and/or dents on the outside of the device. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works. There are signs of wear on the camera lens/lenses but it doesn’t impact the picture quality.
Cracked
The screen and/or back/side/camera has one or more cracks and may or may not be 100% functional. Note a screen that is 100% functional has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.
Tablet
Functionality
A tablet is 100% functional if:
- The device turns on, off, and charges
- It has a battery (not swollen), cover, and the SIM card slot and tray are intact
- Touch ID and Face ID are working
- There are no traces of oxidation or rust
- The Wi-Fi and Bluetooth work
- The microphone, camera, speakers, buttons, and keyboard all work
Appearance
Flawless
Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels), and the touchscreen works. There are no scratches or marks on the camera lens/lenses or casing.
Good
A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.
Used
Visible signs of wear, including deep scratches and/or dents on the outside of the device. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.
Cracked
The screen and/or back/side has one or more cracks and may have defective pixels, ghost touch, screen burn-in, dead pixels, or other touch issues.
Console
Functionality
A console is 100% functional if:
- All features work — no exceptions
- The device turns on, turns off, charges
- There are no bugs
Controllers declared by the customer during the assessment must be functional and their appearance state must have a "Used", "Good", or "Flawless" appearance
Appearance
Flawless
Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels), and the touchscreen works.
Good
A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.
Used
Visible signs of wear, including deep scratches and/or dents on the outside of the device. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels) and the touchscreen works.
Cracked
The screen and/or back/side has one or more cracks and may have defective pixels, ghost touch, screen burn-in, dead pixels, or other touch issues.
MacBook
Functionality
A MacBook is 100% functional if:
- The device turns on, turns off, and charges without any issue.
- The speakers and microphones work perfectly.
- The keyboard, trackpad, and all ports (USB, Power, HDMI) work perfectly.
- All other features including Camera, Wi-Fi, Bluetooth, etc. work perfectly.
Important: We don't accept bent and/or oxidized items. iCloud account and all passwords must be disconnected.
Appearance
Flawless
Flawless appearance with no visible scratches. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels). No sticker marks.
Good
A few faint signs of wear, not noticeable from 8 inches away. No cracks, sticker marks, or dents.
The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels).
Used
Visible signs of wear, including sticker marks, deep scratches, and/or dents on the outside of the device, which do not affect its functionality. No cracks. The screen has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels).
Cracked
Shows visible signs of wear, including sticker marks, and deep scratches. Has one or more cracks and may or may not be 100% functional. Note a screen that is 100% functional has no defective pixels (e.g. ghost touch, screen burn-in, dead pixels).
Audio
Functionality
An audio device is 100% functional if:
- All features work — no exceptions
- The device turns on, turns off, charges
- There are no bugs
Appearance
Flawless
Flawless appearance with no visible scratches.
Good
A few faint signs of wear, not noticeable from 8 inches away. No cracks or dents.
Used
Visible signs of wear, including deep scratches and/or dents on the outside of the device, which do not affect its functionality. No cracks.
Cracked
May have at least one crack or is visibly broken.
