Before you're refunded through Affirm, you'll first have to get a refund for your Back Market order. To do this, reach out to Back Market Customer Care to request a return for a refund within the 30-day return window. We will guide you through the return process, according to Back Market's return policy.

Once your order is returned and you're refunded on Back Market, the refund amount will show up in your loan timeline on Affirm within 3-10 business days and your due balance will be updated. Note that if you paid using a virtual card, it could take up to 45 days for a refund to appear on your loan timeline.

 

Making Payments

While you’re waiting for your refund, please continue to make any monthly payments that are due with Affirm.

Refund Application

Refund is less than balance

If your refund is less than your total purchase balance, it might not lower or cover your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both.

Refund is more than balance

If your refund is more than your purchase balance, you will get back the difference, minus any interest you have paid. Affirm will credit your payment method within 3–10 business days.

Getting a refund by check

When you get a refund for a returned purchase, Affirm refunds your money back to your original payment method. That means if you made payments by check (including money orders, MoneyGram, cashier's check, and so on), you will receive your refund by check.

However, there are a few cases when you will get a refund by check when you originally paid with a debit card or ACH payment:

• The refund was initiated 180 days or more after the original payment.
• Your original payment method is closed or no longer active. Since Affirm cannot issue a refund to a different account, Affirm will refund by check.
• Our payment processor is unable to process the refund back to the original payment method.

If you overpaid a loan payment, you can request a refund right here. You will receive the refund by check if you made the payment by check.

Refunds for paid interest

Unfortunately, neither Back Market nor Affirm refunds paid interest. When you make payments, the funds are first applied to the accrued unpaid interest and then the principal. Since interest is the only cost of borrowing with Affirm, it is not refundable.

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Where is my refund?

To see the status of your refund:

1. Sign in to your Affirm account.
2. Navigate to Pay.
3. Select your purchase.
4. Your refund will show up as an adjustment in your purchase details.

Don’t see it? Your refund will show up within 3–10 business days.

Still waiting? Please reach out to Affirm by visiting this link here and filling out the form at the bottom of the page.

For more information from Affirm, visit their FAQ and Help Center.