Back Market Customer Care always has your back for any questions or concerns. Even though Back Market is a marketplace, meaning items are shipped to you directly from the sellers you're buying from on our platform, we will always be the ones taking care of you and communicating with you. How to contact us just depends on whether you've already bought an item or are still browsing.
I'm still browsing and have a question
If you have any questions about a specific item or a general question about Back Market, reach out to us via this form and we’ll be happy to answer your questions.
I've already purchased an item
The easiest way to contact Back Market Customer Care about your order is through your customer account. Just log in to your Back Market account and select the "Ask for help" button next to the item you have a question about. You'll be asked a series of questions about your situation, resulting in the submission of a service request.
Once you've submitted your request, we'll respond within 1 business day with instructions, troubleshooting tips, or any other info you might need to help you with your request.