Before you ship your device, it’s mandatory to disconnect your personal accounts, otherwise there will be delays to your trade-in, repair, or return.
How do I disconnect my Google account?
Step 2. Select the device you’ll be sending to the refurbisher.
Step 3. Select "Sign out".
That’s it — your device is ready to ship.
How do I disconnect my iCloud account?
There are two ways to disconnect your device from your iCloud account — even if your device isn’t with you. Follow the steps in this guide to learn about these methods, or see the video below.
If your device isn't with you or doesn't work, you can also check out this video to help you disconnect your iCloud account:
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