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How do I set up my payment?
How do I know if my payment has been sent?
Why haven’t I received a payment confirmation?
How do I set up my payment?
To get your Trade-in payment quickly and securely, make sure the following is saved in your account:
- Confirm your payment information.
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If you selected a bank transfer:
- Bank account number
- Routing number
- Account type ("Checking" or "Savings")
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If you selected a PayPal or Venmo payment:
- The email address associated with your PayPal or Venmo account. This may be different from your Back Market account email.
- Check your personal details. Make sure your date of birth in your Back Market account matches the birthdate on your ID. If you're under 18, you'll need a parent or legal guardian to complete the sale.
- Check your name. For security, the first and last name on your ID and your Back Market account must match. If they don't, update your Back Market account profile.
For the safety of our customers and refurbishers, we use multiple layers of verification before sending payments. This is why it can take up to 6 business days for funds to appear in your bank account.
How do I know if my payment has been sent?
Log in to your Back Market account > "Trade-ins". If "Payment sent" appears, the refurbisher initiated the payment on the date shown. The deposit will appear as "Back Market Trade-in."
If you don't see "Payment sent" and think it should have arrived by now, contact the refurbisher via "Trade-ins."
If your order shows "Payment sent" but nothing has appeared in your bank account after 6 business days, contact us. We'll get back to you within 1 business day.
Why haven’t I received a payment confirmation?
This usually means the refurbisher hasn't confirmed that your item was accepted yet.
Log in to your Back Market account > "Trade-ins". You'll see any messages from the refurbisher about issues. If it's been more than 2 business days since the refurbisher received your item, you can message them via "Trade-ins."