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The 1-year limited warranty and its exclusions
The 30-day return policy
Want coverage beyond your warranty?
We want you to have peace of mind when making a purchase. Whether you need a repair, a replacement, want a refund, or want to extend coverage, we have a solution so that your device is covered with the protection you need.
The 1-year limited warranty and its exclusions
This warranty, offered by the seller, automatically applies to all devices purchased on Back Market. The 1-year limited warranty is valid for 12 months from delivery. It covers all defects for hardware and software. In case no warranty exclusion applies, the seller will repair a defective device or offer a replacement for it. You’re eligible for a refund if the seller can't repair or replace it.
Warranty exclusions
The 1-year limited warranty will not cover your item if it is:
- Lost, dropped, or broken
- Damaged by liquids (oxidation)
- Opened for repair or diagnosis by you or a third party not authorized by the seller
In other words, if a malfunction occurs with your item, but it has been broken/oxidized/opened by a third party, or shows signs of impact due to a fall, the warranty will no longer apply.
Note that the original waterproofing by the manufacturer is rarely maintained on refurbished devices. During the refurbishing process, devices are opened so that tests can be carried out, which is why sealing is not guaranteed on refurbished items.
The Seller Commercial Warranty is offered in addition to the legal guarantees due by the Seller and does not affect your rights under the legal guarantees.
Good to know
Be sure to let us know as soon as your device is defective. Otherwise, your service request may be rejected, and the seller won't be obligated to repair or replace your item.
Is your device no longer covered?
Don't despair, there are still a few things you could do:
- Trade it in. There might be sellers looking to buy back a device exactly like yours. Check out our trade-in page and see if you can get cash for your device while keeping it in circulation. Your wallet and the planet will thank you!
- Repair it. Sometimes all broken things need is a little extra love.
- Recycle it. When a device has lived the best life it can, it could be time to let go. Recycling can ensure every component is put to the best possible use.
The 30-day return policy
You have 30 days to try out your new device and decide if it's right for you. If you’re not satisfied, you can return it to the seller within 30 days of delivery.
Learn more about the 30-days return policy
Want coverage beyond your warranty?
Your 1-year warranty covers hardware and software defects, but not accidental damage. If you want protection against drops, cracked screens, or water damage, learn more about what's covered by the Protection Plan and why you should buy it