Your Back Market purchase already comes with a free 1-year limited warranty from the seller, which covers hardware and software defects. The Protection Plan is an optional add-on that extends your coverage to accidental damage (drops, cracked screens, water damage) and more things the warranty doesn't cover. Learn more about the 1-year limited warranty
Here's everything included in the Protection Plan:
Our protection plan provider, Bolt, offers multiple optional plans with different coverages, contract periods, and payment plans depending on the device you're purchasing. You can select the one that's right for you during checkout, or within 30 days after purchasing the item.
- Our Protection Plan: it includes accidental damage coverage for accidents like drops, cracked screens, and water damage during the offer period. Note that those plans also include Extended Warranty coverage for the duration of the chosen plan.
- Warranty extension: those plans provide enhanced breakdown protection after the expiration of the 1-year limited warranty offered by the Seller and for the duration of the purchased program.
With these plans, you're eligible for up to 2 repairs per plan or reimbursement by bank transfer. If repair isn’t possible, you'll be refunded (the amount of the price of the device purchased, excluding tax, and minus a deductible if applicable) by direct deposit.
The Protection Plan doesn't cover theft and loss or cosmetic or intentional damage to your device.
Note that there's a service fee for smartphone claims. You can pay it with a valid credit or debit card before service. The fee amount will be based on the phone's purchase price and whether the phone has to be repaired or replaced. Tablets, laptops, and other items don't have service fees. See Terms and Conditions