What’s the exclusive Visible offer on the Back Market website?
We’ve teamed up with Visible to offer exclusive pricing on the Visible phone plan when you buy a smartphone on Back Market. Accepting this promotion is free and completely optional.
Back Market customers can get the unlimited Visible base plan for $20/month for the first three years. That’s a total savings of $180.
Back Market customers can also get the unlimited Visible+ plan for $30/month for the first three years. That’s a total savings of $540.
To earn these savings, go to https://www.visible.com/back-market, select your plan and at checkout enter your unique promo code you received in your Back Market purchase confirmation email.
Which phone plan is available?
Back Market offers you savings on both of Visible’s monthly plans.
The Visible base plan offers customers:
- Unlimited data, talk, and text on Verizon’s 5G & 4G LTE networks.
- Blocks high-risk spam and robocalls.
- Unlimited use of your phone as a WiFi connection.
- Unlimited talk & text to Mexico & Canada.
The Visible+ plan offers customers:
- Unlimited premium data on Verizon’s 5G Ultra Wideband network, our fastest 5G.
- 50 GB/month of premium data on Verizon’s 5G & 4G LTE networks.
- Blocks high-risk spam and robocalls.
- Save $10/month on Verizon Home Internet.
- Smartwatch service included. Saves you $10/month.
- Unlimited use of your phone as a Wifi connection (hotspot) at twice the speed as Visible plan.
- Unlimited talk, text, and 2GB of data per day in Mexico & Canada.
- Calling to 30+ countries & unlimited texting to 200+.
- One Global Pass day per month included.
What do I have to pay on the Back Market website?
The only thing you’ll pay for on Back Market is the smartphone of your choice. The promo code is free and completely optional to redeem. You’ll receive your unique promo code in your confirmation email after your purchase.
Not convinced? Try Visible free for 15 days
Are there any hidden fees?
Nope. Visible is true to their name and no hidden fees or additional costs exist.
What if I forgot to redeem both promo codes?
Contact Visible and their customer care team will assist you in redeeming the second promotion to claim your full discount.
How can I cancel my Visible plan?
Find all of the information you need to cancel your Visible plan on their website
Which phones are compatible?
Only unlocked phones will work with Visible plans. Visible offers both e-SIM and physical SIM cards. Check if your phone is compatible
Learn how to find your IMEI number
Can I keep my current phone number?
Check if your phone number is eligible for transfer
I already have a phone plan with another phone carrier, but I want to switch to Visible. What should I do?
If your contract with your current phone carrier is expired, you can select the free portability option and keep your current phone number during the signup process. If not, call your carrier to cancel, or wait for your contract to expire.
I already have a Visible phone plan, can I benefit from this offer?
The code is only valid on new plans with Visible, but if you’re looking to open a second line or if you’re looking for a good gift, these codes are a great option.
How do I sign up for the exclusive Visible+ plan?
Step 1. Follow this link to Visible’s site
Step 2. Select "Get Started", your phone software (iOS or Android), and enter your IMEI number to check its compatibility.
Step 3. Select "Join with phone" and verify that it is unlocked and paid off.
Step 4. Select the Visible Pay Monthly plan.
Step 5. At the "My bag" page, enter the promo code that you got from Back Market and click "Checkout".
Step 6. Create your Visible account and enter your address.
Step 7. Choose whether to keep your current phone number or bring over a new one following the instructions.
Step 8: Enter the unique code from your Back Market confirmation email.
Step 9. Add your payment method.
Step 10. Submit your order.
Once you've gotten your SIM card from Visible (this is immediate for eSIMs) you can set up your phone on your new Visible plan. See the instructions
When will I get my SIM card?
For eSIM, you’ll get the card immediately after activation. For physical SIMs, you’ll get yours within 1-2 business days of requesting it.
I didn’t get a code in my order confirmation email. What should I do?
This code is only available with smartphone purchases on Back Market starting July 22, 2024. However, if you didn’t receive it when you should have or can’t find it, reach out to Back Market and we’ll get you taken care of.
My code isn’t working. What should I do?
If your code is invalid or expired Back Market can send you a new code. Reach out by logging into your Back Market account, selecting “Orders” > “Get help”. For any other issue with your code, contact Visible’s customer care through their App (Android/iOS) or Website.
Is there an expiration date on the offer?
The promo code will expire 30 days after your purchase. If the code expires but you still want to take advantage of the offer, contact Back Market and we’ll send you a new code.
How do I manage my phone plan subscription (changing bank details, etc.)?
Manage your subscription on the Visible app
Is there network coverage in my area?
Visible is powered by Verizon’s network, so 99% of the population is covered. See their coverage map
I returned my phone for a refund. Will this cancel my phone plan?
No, the management of your phone plan is handled exclusively by Visible. Go to Visible’s website to edit your phone plan
I have a network problem or a problem with my phone plan bill
Contact Visible with questions related to your Visible plan