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FAQ - Ireland
Your orders
Your orders
Need to check on an order, get a receipt, or let us know about an issue? See how to manage your orders here.
Order management
How do I place an order?
I see an unexpected charge from Back Market
Why was my order cancelled ?
Receipts and proof of purchase
Proof of purchase and invoice, what will I find there?
Where can I find the receipt for my order?
Issues with an order
How do replacement orders function?
Why it’s important to report any damage to your device
I received a faulty or damaged device. What do I do?
I'm not happy with my order, what can I do?
My order did not meet the aesthetic/grade descriptions. What do I do??