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FAQ - Ireland Help Centre home page

  1. FAQ - Ireland
  2. Your orders

Your orders

Need to check on an order, get a receipt, or let us know about an issue? See how to manage your orders here.

iPhone, iPad

  • I see 'invalid SIM' or 'no SIM' on my iPhone/iPad
  • How do I force restart my iPhone/iPad?
  • Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
  • How do I change the keyboard on my iPhone/iPad?
  • My phone makes noise when I take a picture, normal?

Smartphones Android

  • What’s the Pixel 6a battery performance program, and am I eligible?
  • Finding your IMEI number
  • Why did I get a blocklisted device?

General questions

  • Why can’t I find some features on my device?
  • How do replacement orders function?
  • Why it’s important to report any damage to your device
  • I have an issue whith my charger. What do I do?
  • I see an unexpected charge from Back Market
  • I received a faulty or damaged device. What do I do?
See all 9 articles
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (Australia) English (United Kingdom) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska