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FAQ - Ireland Help Centre home page

  1. FAQ - Ireland
  2. Choosing the right device

Choosing the right device

Learn about device grades, what certain specs actually mean, and how to find the right device for you.

Operating systems and compatibility

  • What is software obsolescence, and what does it mean for my MacBook?
  • How do I buy a single compatible AirPod or case?
  • Mac and macOS compatibility guide
  • iPadOS compatibility guide
  • iOS compatibility guide
  • Which operating system is on the device?
See all 7 articles

Device grades and quality

  • What battery life level should I receive my device with?
  • All about iPhone battery health
  • What can I expect from a refurbished MacBook battery?
  • What condition will my device be in?
  • What accessories are included with my order? Are they originally branded?
  • How long can I expect my battery to last?
See all 7 articles

Choosing the right device

  • Why do prices vary on Back Market?
  • Can you help me find the right item?
  • How do I find my AirPods’ model number and serial number?
  • Can I shop items from a specific seller on Back Market?
  • How do I find an item's technical specifications?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (Australia) English (United Kingdom) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska