Back Market - Help Center - United Kingdom Help Centre home page

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Back Market - Help Center - United Kingdom Help Centre home page

  1. Back Market - Help Center - United Kingdom
  2. Shipping and delivery
  3. Getting help with a delivery issue

Getting help with a delivery issue

  • My package is missing. What should I do?
  • Why it’s important to check the state of your package and item after delivery
  • My order arrived damaged — what should I do?
  • An item is missing from my order. What do I do?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (Australia) English (Ireland) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska