Having an issue when applying your promo code at checkout? Here are some things that could be going wrong:
- You already used it
- It’s expired
- You’re not connected to the right Back Market account
- Promo code doesn’t exist
Please remember that promo codes are given only through Back Market and our partners. Be careful not to trust any codes you find floating around online.
Here’s some advice from us:
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If you get this message: |
Here is what you can do: |
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“Enter a valid promo code.” |
The promo code pasted doesn’t seem valid. Make sure you have correctly copied the code without any spaces or missing characters. |
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“Promo code can't be used in your country.” |
The promo code can only be applied to a specific marketplace. Make sure to be on the correct Back Market website. |
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“This gift voucher is only for newcomers.” |
This promo code can only be used for your first order on Back Market. Sorry! |
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“This code has a limited number of uses and you've reached the maximum.” |
For referral codes, the number of uses is limited to 10 per month by different users. Try again next month and check out this article |
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“This code is only valid from $X of purchase.” |
Your promo code has a fixed minimum amount, make sure to purchase an item above this amount. |
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“This code is only valid with the purchase of X items.” |
There is a fixed minimum quantity of items, please make sure to be above it. |
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This promo code has expired. |
Sorry, it’s past your code’s expiration date. You can no longer use it. |
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“This gift card is not available right now. Come back in (X amount of time).” |
The promo code might not be validated yet. After trying again, don’t hesitate to reach out to the partner who has provided you with the promo code or reach out to Back Market Customer Care. |
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“Ah no. This promo code is not for you.” |
The promo code is linked to another Back Market account. Make sure you’re logged in to the correct account to use it. |
For any general questions on how promo codes work on Back Market, check out this page
Most of our promo codes are single-use, which means that if your order is refunded you will not be able to use it again. So, reach out and we’ll get you a fresh one. In the meantime, check out our article about this situation