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Preparing to ship your package
Preparing to ship your package
- Know when to ship
First things first, know the deadline for shipping your item. Price offers expire after 21 days. Learn how to get a new shipping deadline if you’ve missed the 21-day window
- Delete and disconnect everything from your device
Delete your data from your device and disconnect from all personal accounts (like iCloud or Google).
If you trade-in your MacBook, you also have to turn off the firmware password (if you set it before).
Packing your device
Once you have your deadline and device prepped to go, shipping is easy.
- Pack your device like you mean it
Pack your device in a box or insulated envelope. Be sure that it’s safe and well-padded to prevent it from moving around in transit. You can use recycled materials for padding like newspapers, discarded paper — even love notes from your ex.
MacBook packing recommendations
Use a strong box with double- or triple-walled cardboard that can comfortably fit your item. You can use the original packaging if you still have it. Then, use bubble wrap, airbags, cardboard, or foam peanuts/pellets to wrap and securely position your item so it can’t move around inside the box.
Finally, use pressure-sensitive tape (not cellophane tape, masking tape, string, or rope) to seal all seams and protect the corners.
How to get a free mailing kit
Some customers are eligible for a mailing kit depending on the type of item they're trading in and its value. We'll let you know if you're eligible for a mailing kit in your confirmation email. You should receive the kit within 3-5 business days. If it's been more than 6 business days since the creation of your trade-in, and you still haven't received your kit, it may have gotten lost on the way (in which case we won’t send another one), but you can always send your device for free using your packaging.
You can find your prepaid shipping label in your trade-in confirmation email and Back Market account by logging in to Back Market > “Trade-ins” > “Ship item”. We suggest using it rather than paying for shipping yourself in which case we won’t be able to help you in the event of a lost or stolen package.
Stick your shipping label to the box and secure it with strong tape.
Ship it
After preparing your item, ship it from an authorized drop-off location — check your shipping label to know which shipping provider to use.
- Royal Mail: Find your nearest drop-off location
- DHL: Find your nearest drop-off location
If you decide to drop off your package, make sure it’s scanned by an employee and get proof of deposit.
Need shipping support? Contact us here so we can help you.
Don’t forget: The prepaid shipping label provided also includes a tracking number, and your package should be covered if it gets lost, stolen, or damaged. Using the prepaid shipping label we provide also allows us to intervene on your behalf if anything happens to your package.
Pro tips for shipping
- Take photos of your device and package. These come in handy if anything unexpected happens in transit or if you receive a counteroffer from the refurbisher.
- Be sure to add your bank account number and sort code so we can pay you. Learn more about why we need this info from you
- Tracking is easy. Find updates about your package on your Back Market account.