Below, you'll find the most frequently asked questions regarding the getting of refunds when your initial bank account or card are no longer in the picture.
Q. What if I closed my initial account or changed banks?
Case 1: My original account was closed, but I have another account at the same bank
Most likely, the bank will be able to redirect the refund to your active account, as long as both accounts are under the same name. Please allow up to 5 business days for the transaction to happen. If you still don’t see your refund, please contact your bank's customer service as they will be able to tell you how you can trace it.
Case 2: All of my accounts at the original bank are closed
In this case, the refund will most likely be blocked at the original bank linked to the payment of your order. We suggest you contact your former bank to get your refund. Please contact us here if the bank is having trouble tracking the refund, so we can provide you with the ARN of the transaction, which will allow your former bank to locate the refund.
Q. What if the credit or debit card I paid with is expired or has been deactivated?
In this case, your refund will be automatically directed back to the bank account linked to that card. There’s nothing you need to do — your bank should sort it out for you, provided the account is still open. Please allow up to 5 business days for the transaction to be complete.
Please note that refunds are never made in the form of a voucher — your money belongs to you!