For policies purchased on or after April 25, 2024:
Yes, if your device can’t be repaired there will be a service fee, but you will receive a virtual card for use on Back Market to replace your device. The service fee is automatically deducted from the amount you will receive, so no extra payment will be needed.
| Price of the device | Service fee |
| £0-200 | £20 |
| £201-300 | £30 |
| £301-400 | £40 |
| £401-500 | £50 |
| £501-600 | £60 |
| £601-800 | £80 |
| £801-2000 | £100 |
Service fees for insurance policies purchased before April 25, 2024:
After making a claim, there is a service fee that must be paid before your insurance benefit is granted.
Learn more about service fees and their amounts in the Terms and Conditions