You can cancel your policy within the first 30 days of purchasing it and receive a full refund. Simply log in to your Back Market account > “Orders” > “Get help” > “I want to cancel my extended warranty or my insurance”.
If you don’t see this last option, the 30-day withdrawal period has ended.
If you return your device within the first 30 days, your policy will be canceled automatically and you’ll receive a full refund for your policy if you haven’t already used it.
After that first 30 days, you cannot cancel an insurance policy except in the case of:
- Death of the policyholder
- A returned and partially refunded order due to missing accessories, in which case, the cancellation will not be automatic
- Loss of the device
In these cases, please contact the insurance provider directly so they can cancel the policy and issue you a pro-rata refund* on the payment method you used to purchase.
If you purchased your insurance plan on or after April 25th, 2024, your provider is Evy and you can contact them at: backmarket@evy.eu
If you purchased your plan anytime before April 25th, 2024, you are covered by Bolttech and you can contact them at: backmarket-uk@bolttech.eu
In case of a full refund by the seller, Back Market will automatically cancel the insurance policy and you will receive the appropriate refund.
As a reminder, the insurance is only valid for the period you purchased and that renewal is not currently possible.
Have questions? Contact us using this form
*The pro-rata refund is based on the number of remaining months in the current coverage year at the time the policy is canceled. For example: You need to terminate the policy in March, but the policy coverage is from January to December. You will have already been covered for 3 months, so the pro-rata refund will account for 12 months minus 3 months = 9 months.