In the first 30 days, you can cancel your policy and receive a full refund. Simply log in to your Back Market account and:
- Go to “My orders”
- Click on “Get help”
- Click on “I want to cancel my extended warranty or my insurance”
If you don’t see this last option, it means that the 30-day withdrawal period has ended. Similarly, if you return your device within the first 30 days, your policy will be canceled automatically and you’ll receive a full refund for your policy (only if you haven’t already used the policy).
After that first 30 days, you cannot cancel an insurance policy except:
- in case of death of the policy holder
- the order has been reimbursed by the seller (partially, so that the insurance has not been automatically cancelled)
- the device was lost
In these cases, please contact Back Market so that a pro-rata refund* can be made to the bank account used to purchase the insurance policy.
*The pro-rata refund is based on the number of remaining months in the current coverage year at the time the policy is cancelled. For example: You need to terminate the policy in March, but the policy coverage is from January to December. You will have already been covered for 3 months, so the pro-rata refund will account for: 12 - 3 = 9 months.
In case of a full refund by the seller, you will automatically receive the insurance refund.
We remind you that the insurance is automatically cancelled after 12 months and that there is no automatic renewal. We would also like to inform you that it is unfortunately not possible to extend the policy after 12 months.
For more information, please contact our i-surance customer service via this form.