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What can the AI assistant help with?
What happens when the AI assistant can't help?
Is my data safe?
What can the AI assistant help with?
Back Market's AI assistant is here to make your pre-purchase experience smoother. Ask it anything about:
- Products and specifications
- Comparing refurbished devices
- Back Market's policies, commercial warranty, and guarantees
- How refurbishment works
- Payment options and promotions
It's available 24/7, so you'll always get a fast answer.
Back Market's AI assistant is continuously learning and improving. It's designed to give you accurate information, but for specific policies or terms, it's worth double-checking on the relevant page. Our human agents can also confirm anything you're unsure about.
What happens when the AI assistant can't help?
The AI assistant handles pre-purchase questions. It's designed to be helpful, but it won't always have the perfect answer. Some topics are simply outside its scope, and that's okay.
For questions that go beyond pre-purchase topics, like health, accessibility needs, or anything requiring specialist advice, it will let you know when it's not the right source. It's not designed to handle sensitive account or security issues. If your question is outside its scope, it will say so clearly and connect you to a human agent straight away. No runaround.
For anything related to an existing order, log in to your Back Market account > "Orders" > the relevant order and open a request from there. Find out how to contact Back Market Customer Care
Is my data safe?
Yes, your data is safe with the AI assistant. Conversations are handled with the same privacy standards as all Back Market customer interactions.
Read the Back Market Data Protection Policy.
Don't share sensitive personal information, like passwords or payment details, in the chat. The assistant doesn't need any of that to help you.
We use anonymised conversation data to improve the assistant over time, so every interaction helps make it better for everyone.