Need help? Too easy! The best way to contact Back Market depends on whether you need help with an order or with something else.
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I need help with something else
I need help with an order
To contact us about an order or start a return/repair request, go to your “Orders” page and select “Get help”. We’ll reply within 1 business day.
Please note that older conversations may be read-only. In that case, feel free to open a new help request.
I need help with something else
For help with anything else, we’ve got you covered too. Go to the homepage of the Help Centre, and open the messenger in the bottom right-hand corner. We'll reply within 1 business day.
Go to the Help Centre homepage