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  2. Problem with my order

Problem with my order

Browse these articles for help with specific devices and issues.

iPhone, iPad

  • I need help connecting my iPhone to my carrier
  • I see “Invalid SIM” or “No SIM” on my iPhone/iPad
  • How do I force restart my iPhone/iPad?
  • Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
  • How do I change the keyboard on my iPhone/iPad?
  • My phone makes noise when I take a picture, is this normal?

Smartphones

  • What’s the Pixel 6a battery performance program, and am I eligible?
  • What’s the Pixel 4a battery performance program and am I eligible?
  • How do I connect my Android to my carrier?
  • Finding your IMEI number
  • Why did I get a blocklisted device?

General questions

  • Privacy notice for the liveness identity verification
  • How do replacement orders work?
  • Why can't I connect to the Internet from my phone?
  • Where can I find delivery and shipping info?
  • I have an issue with my charger. What do I do?
  • Why it’s important to check the state of your package and item after delivery
See all 10 articles
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) English (US) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska