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Potential reasons why your payment was declined
Troubleshooting a declined payment
My payments keep getting blocked
Potential reasons why your payment was declined
If your payment was declined for any of the below reasons, contact your bank or card issuer. You can find their phone number on the back of your credit or debit card.
- The card is expired.
- The billing address has changed or doesn't match what’s on file with the bank or card issuer.
- The card's transaction limit has been reached or exceeded.
- The card is blocked or reported for unusual activity.
- There are insufficient funds on the card.
- You’re abroad or foreign currencies are not accepted by the card.
Note that you’ll also receive an email from Back Market letting you know why your order didn’t go through.
Troubleshoot a declined payment
- Update your payment information on Back Market to match the billing info on file with your bank or card issuer.
- Double-check the card number, CVC, expiration date, and name on the card.
- Try using another card or payment method such as PayPal — just make sure that the seller has PayPal listed as an available payment method.
- Try using another device or browser (Chrome, Safari, Edge, or Firefox) and disable your ad blocker.
- Contact your bank.
My payments keep getting blocked
If the above troubleshooting doesn’t work, and your payments are repeatedly declined, then your Back Market account may be on a temporary hold. Don’t worry, we’re here to help! Get in touch with the Customer Care team
Note that your safety, privacy, and peace of mind are important to us, which is why we’ve implemented an extra layer of protection during checkout.
Help us to verify your identity
Take a photo of your government-issued ID (front and back). We'll need this to verify your identity so we can help with your transaction. Complete the Back Market contact form and attach the photo of your ID at the bottom of the form. We'll be in touch within 1 business day.
Get in touch with us here if your payments are repeatedly declined.