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Back Market - Help Center - Australia Help Centre home page

  1. Back Market - Help Center - Australia
  2. Payments

Payments

Get answers to common payment questions.

Payment of your order

  • Which payment methods are accepted on Back Market?

Problem with my payment

  • Why was my payment declined during checkout?
  • Why didn’t my transaction go through?
  • Why was my payment "refused" or "abandoned" during checkout?

Our payment methods

  • What is Afterpay, how does it work?

Promo Codes

  • General Info about Promo Codes
  • My promo code isn't working
  • How does the student offer work?
  • Refunds for orders purchased with a promo code
  • How do I refer friends or family to Back Market?

Invoice and proof of purchase

  • All about your proof of purchase and invoice
  • How can I request an invoice?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) English (US) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska