You can contact Chronopost to change your delivery date, request delivery to a neighbor or safe place, or redirect your package to a pickup location. Available options depend on your package eligibility.
What do I need before I contact Chronopost about my Back Market order?
Before you contact Chronopost about your order, find your tracking number. Chronopost can't find your package using your Back Market order number.
When prompted, enter your tracking number without spaces in Chronopost website.
How do I contact Chronopost?
Phone: 09 69 391 391, Monday–Friday, 8:00–19:00, and Saturday, 8:00–12:00
Online: Chronopost's Léonard chatbot, available 24/7
Can I change the delivery date of my Chronopost package?
Yes, you can change the delivery date by using Predict, Chronopost's delivery management tool, through the link sent to you by email or text message (SMS).
Can I leave my Chronopost package with a neighbor or in a safe place?
Depending on your package eligibility, you can request delivery with a neighbor or at a safe place if the option is available through Predict, Chronopost's delivery management tool, through the link sent to you by email or text message (SMS).
Can I change the recipient's name on a Chronopost package?
Chronopost can't change the recipient's name on your package.
Can I send my Chronopost package to a pickup location?
You can redirect your Chronopost package to a pickup location using Predict, Chronopost's delivery management tool, through the link sent to you by email or SMS. Available pickup locations include:
Relais Pickup locations.
Post Offices or Chronopost agencies.
Pickup Station lockers.
How do I collect my Chronopost package from a pickup location?
The collection requirements depend on the pickup location:
Relais Pickup or Pickup Station locker: Show your Pickup Pass QR code or enter the 6-digit withdrawal code sent to you by chronopost via email or text message (SMS).
Post Office: Bring a government-issued photo ID and sign for your package.
How long does Chronopost hold my package at a pickup location?
Chronopost holds your package at pickup locations for:
Relais Pickup: 7 calendar days.
Post Office or Chronopost agency: 14 calendar days.
Pickup Station locker: 5 calendar days.