You can contact Colissimo to request a delivery change, arrange redelivery, or pick up your package from a Post Office or Relais Pickup. Available options depend on your package eligibility and delivery status.
What do I need before I contact Colissimo about my Back Market order?
Before you contact Colissimo about your order, find your tracking number. Colissimo can't find your package using your Back Market order number.
How do I contact Colissimo?
Phone (France): 3631 (additional charges may apply), Monday–Friday, 8:30 AM–7:00 PM, and Saturday, 8:30 AM–1:00 PM.
Phone (from outside France): 0 810 821 821, Monday–Friday (additional charges may apply on top of the cost of the call), 8:30 AM–7:00 PM. Support is available in French and English
Online: Use the Colissimo contact form or chat with the La Poste virtual assistant
Can I change my Colissimo delivery?
Depending on your package eligibility, you can request a delivery change through La Poste.
Can I send my Colissimo package to a different address?
Colissimo can’t send your package to a different address.
Can I change the recipient's name on my Colissimo package?
Colissimo can't change the recipient name on your package.
Can I request redelivery or pick up my Colissimo package at a post office or pickup location?
Depending on your package eligibility, you can request redelivery or arrange pickup at a post office or pickup location by following the instructions on the notice left in your mailbox.
How do I pick up my Colissimo package from a Post Office?
To pick up your Colissimo package from a Post Office, bring the notice left on your mailbox and a government-issued photo ID. You can also use La Poste's digital ID, L'Identité Numérique.
How do I pick up my Colissimo package from a Relais Pickup?
To pick up your Colissimo package from a Relais Pickup (a Colissimo pickup location), bring the Pickup Pass sent to you by email or text message (SMS).
How long does Colissimo hold my package at a pickup location?
Colissimo holds your package at its pickup location for a limited time, depending on the type of location:
15 days at a Post Office
14 days at a Relais Pickup