You can contact FedEx to hold your package at a pickup location, change your delivery date, leave delivery instructions, sign for your package in advance, or request an address change. Available options depend on your package eligibility and seller preferences.
What do I need before I contact FedEx about my Back Market order?
Before you contact FedEx about your order, find your tracking number. FedEx can't find your package using your Back Market order number.
How do I contact FedEx in the United States?
Phone: 1-800-463-3339 (no charge). Automated voice assistant, available 24/7.
Online: Virtual assistant available 24/7; live agents available during business hours in FedEx website.
Can I change my FedEx delivery date?
Depending on your package eligibility and the seller's settings, you can change the delivery date through FedEx Delivery Manager.
Can I leave delivery instructions with FedEx?
Depending on your package eligibility, you can leave delivery instructions through FedEx Delivery Manager.
Can I sign for my FedEx package in advance?
Depending on your package eligibility, you can sign for it in advance through FedEx Delivery Manager.
Can FedEx send my package to a different address?
Depending on your package eligibility, you can request an address change through FedEx. This is a paid option when available.
Can FedEx change the recipient's name?
FedEx can't change the recipient's name on a package.
Can I hold my FedEx package at a pickup location?
You can hold your package at a FedEx pickup location using their tracking page.
Select "Manage Delivery" > "Hold at Location". This option is free.
How do I pick up my package from a FedEx pickup location?
To pick up your package from a FedEx pickup location, bring:
A government-issued photo ID (ID).
Your tracking number or notice.
If the address on your ID is different from the delivery address, you may also need proof of address, such as a utility bill.
How long does FedEx hold a package at a pickup location in the United States?
In the US, FedEx hold times depend on the delivery situation and the type of location:
Missed delivery: If FedEx can't deliver your package, it may leave a door tag with the pickup location. Your package is held there for 5 business days, then returned to the seller.
Redirected to a FedEx location: If you redirect your package to a FedEx pickup location, such as FedEx Office, Walgreens, or Dollar General, it's held for up to 7 days, then returned to the seller.
Vacation hold: If you request a temporary delivery pause through FedEx Delivery Manager, deliveries can be paused for up to 14 days. After the hold ends, deliveries resume normally. Note: this isn't a pickup retention period.
Check the collection deadline in the notification FedEx sent you by email, text message (SMS), or on the card left after a missed delivery.