What do I need before I contact USPS about my Back Market order?
Before you contact USPS about your order, find your tracking number. USPS can't find your package using your Back Market order number.
How do I contact USPS about my package?
You can contact USPS by phone, email, in person, or through their online tool. Have your tracking number ready.
Use these options to contact USPS:
Phone: 1-800-275-8777 (no charge), Monday–Friday, 8:00 AM–8:30 PM Eastern Time (ET); Saturday, 8:00 AM–6:00 PM ET
Tracking questions: 1-800-222-1811 (no charge)
In person: Find a USPS Post Office near you
Online tool: Open USPS Informed Delivery
Can I tell the USPS driver where to leave my package?
Yes, you can tell the driver where to leave your package. Use USPS Delivery Instructions on the USPS tracking page or in USPS Informed Delivery.
Can I schedule a USPS redelivery?
Yes, you can schedule a redelivery with USPS Redelivery. Choose a date before the return date printed on your USPS notice. You can't choose a delivery time.
Can USPS hold my Back Market package while I'm away?
Yes, you can use USPS Hold Mail to hold your packages for 3 to 30 days.
Can I pick up my package from a USPS pickup location?
Availability depends on your area. Check the available USPS tracking tools to see if pickup at a USPS location is an option for your package.
Can USPS send my package to a different address?
You can't change the delivery address yourself. Only the sender can request an address change with USPS. If you need to change the address, contact Back Market Customer Care to check whether the seller can request this change.
Can USPS change the recipient's name?
No, USPS can't change the recipient name on a package.
How do I pick up my package from a USPS Post Office?
To pick up your package from a USPS Post Office, bring these items:
Your USPS delivery notice (PS Form 3849)
A government-issued photo ID
USPS doesn't accept digital IDs.
What happens if USPS can't deliver my package?
When USPS can't deliver your package, USPS usually makes 1 delivery attempt and then leaves a notice. The return date printed on the notice is your deadline to pick up the package or schedule a redelivery.
If a signature is required, someone must sign in person, or you must pick up the package at the Post Office.