What should I check on my package?
Before the delivery person leaves, check whether the package is damaged, open, or abnormal in appearance.
Taking photos of your package and item at each step of the unboxing process can help document their condition if you discover an issue.
What should I check on my item?
Once you open your package, check that your item:
Matches the condition grade you ordered (Premium, Excellent, Good, or Fair).
Isn't broken or visibly damaged.
Is the right item, including the correct color and model.
Includes all expected parts and accessories.
Works as expected, without any visible defects or functional issues.
If you notice any issues during your inspection, describe them on the delivery note before the delivery person leaves, if possible.