How do I find an order placed with Apple Pay as a guest?
After your purchase, you'll receive a confirmation email with a secure link to access your order. You can use this link to view your order without creating an account.
Your order access link is valid for 7 days. If your link has expired, you will be prompted to request a new link in the expired-link page.
Why isn't my Apple Pay guest order showing in my account?
If you used Apple Pay without logging in, your order was placed as a guest and won't appear in your account. You'll need to access your order details through the confirmation email you received after checkout.
How do I get help with an Apple Pay guest order?
You don't need to create an account to get help with an order placed as a guest. Open your order using the secure link in your confirmation email, then select "Get help" on the order page.
What should I do if I can't find my confirmation email for an Apple Pay order placed as a guest?
If you can't find the confirmation email for your Apple Pay guest checkout order:
Check your spam or junk folder.
Confirm the payment was completed successfully.
Search your inbox for "Back Market".
Verify the email address shown in your Apple Pay payment details.
If you entered the wrong email address or still can't find your confirmation email, contact Back Market Customer Care by following these steps:
Open the messenger in the bottom-right corner of the Help Center.
Select "Send us a message" > "Existing order" > "I can’t access Orders".
Back Market Customer Care will assist you.
After verifying your order, Back Market may be able to update the email address and resend your order access link.
Note: Back Market Customer Care may ask for your name, delivery address, order details, or payment information to verify your order.