You can use GLS FlexDeliveryService to change your delivery date, if your package is eligible. You can also redirect your package to a Parcel Shop or pickup point using the link sent by email or text message (SMS).
What do I need before I contact GLS about my Back Market order?
Before you contact GLS about your order, find your tracking number. GLS can't find your package using your Back Market order number.
How do I contact GLS in Italy?
Phone: 800 184 726 (free of charge) or 02 98 03 55 56
Online: Fill in the “Contattaci” form on the GLS Italy app
Can I change the delivery date of my GLS package?
Depending on your package eligibility, you can change the delivery date if your package is shipped through GLS FlexDeliveryService.
Can I send my GLS package to a GLS Parcel Shop or pickup point?
Depending on your package eligibility, you can redirect it to a GLS Parcel Shop or pickup point using the link sent to you by email or text message (SMS).
How do I collect my GLS package from a pickup location?
Follow the collection instructions in the GLS notification sent to you by email or text message (SMS).
Is there a deadline to collect my GLS package?
Yes, check the collection deadline in the GLS notification sent to you by email or text message (SMS).
Can someone else pick up my GLS package?
Someone can pick up your GLS package on your behalf. They need:
The package number
A copy of the recipient's ID
Written authorization signed by the recipient
Their own government-issued photo ID
Can I send my GLS package to a different address?
Only the sender can change the address or release a held, refused, or blocked GLS package. If you see "In attesa di istruzioni dal mittente", contact Back Market Customer Care.
Can I change the recipient's name on my GLS package?
GLS can't change the recipient name on a GLS package.