We want to give our Backers total peace of mind when going with refurbished goods. Which is why we have implemented a 1-year limited warranty for all orders.
You may be pondering "🤔limited warranty? How does that help me?" and you're right to ponder that question. The 1-year warranty covers any and all product defects (hardware and software).
However! The limited warranty does not cover cracked screens and damages to the device caused by the customer.
In the case of a hardware or software defect with the product, the seller is obligated to repair or offer a replacement for the device. You're only eligible for a refund if the seller can NOT repair or replace the defective device for you.
When encountering a defect it's imperative that you communicate ALL of the issues you are encountering with your device. If you don't report all of the defects to the seller they are NOT obligated to repair or replace your defective device.