Thanks to our partner "Trusted Shops", we benefit from the designation "Trusted Site" as well as a customer review score that is very representative of reality, because we cannot modify or censor a customer review posted on Trusted Shop.
It is essential to take close care of customers who leave a negative review on "Trusted Shops" and to take care of their incident as best as possible.
The appearance of the "Trusted Shops" page dedicated to Back Market is very important since this is where customers hesitant to take the step of reconditioned on our site will go, which is why we take great care to respond to all the opinions of our customers in a personalized way so as not to come across as robots insensitive to the opinions of their customers (at the same time this is not the case, is it?).