On most online marketplaces, photos are not contractual. This means you do not see the exact item you will receive.
Our sellers strive to use photos that accurately show what you will get when making a purchase, but this does not mean that the photos used are contractually binding.
For example, a photo of a Microsoft Surface with a Surface Pen doesn't mean you'll get a Surface Pen with your Microsoft Surface.
Our sellers do their best to use photos that accurately represent the devices. In the event (fortunately unlikely) that you encounter a problem, do not hesitate to contact us. Log in to your Back Market account “Orders” > “Get Help”.