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  1. Back Market - Help Center - USA
  2. Resolve Issues
  3. My order's arrived, but I have a problem

My order's arrived, but I have a problem

Do you have any questions about your product once it has been received? You have received your product and not satisfied?

  • How do I know which frequency my carrier uses?
  • I bought an unlocked phone from Back Market. Why can’t I activate iton my network?
  • Force Restart for iPhone
  • How do I ask for help on my order?
  • Why is it important to check the state of the package and the product post delivery?
  • My order arrived damaged. What can I do? 🤨
  • I received a faulty device. What do I do?
  • I'm not happy with my product/order, what can I do?
  • How can I get in contact with the seller(s) of my order?
  • How do I report a defect for my order?
  • Who you gonna call? Back Market!
  • I'm missing the "CE" sign on the back of my phone, is that normal?
  • How can I find my IMEI number?
  • My phone is blacklisted 🤨
  • My phone makes noise when I take a picture, normal?
  • I'm missing a device from my order. What do I do?
  • My order did not meet the aesthetic/grade descriptions. What do I do?
Back Market - Help Center - USA
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