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  1. Back Market - Help Center - USA
  2. About buying refurbished
  3. All you need to know about refurbishing

All you need to know about refurbishing

Refurbished Bible, all the answers to your questions before ordering:

  • Experiencing camera problems on your phone?
  • Experiencing audio issues on your phone?
  • Locked vs. Unlocked
  • Is Back Market legit?
  • What to expect from each product grade
  • What accessories are included with my order?
  • Battery life expectations
  • Are devices on Back Market guaranteed to be waterproof?
  • Which operating system is on the device?
  • What's the difference between GSM and CDMA?
  • What is the "Japanese" collection?
  • Are items sold in their original packaging?
  • How do I get technical information on a product?
  • Does Back Market refurbish products?
  • Simple guide to SIM cards and eSIMs
  • Why the price is different at checkout
  • Where do the crossed-out prices (the "original prices") on the page come from?
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