Go back to the shop
Back Market - Help Center - USA
Get answers to common payment questions.
Payment of your order
Which payment methods are accepted on Back Market?
How do split payments work with Affirm?
Problem with my payment
Why was my payment declined during checkout?
Why didn’t my transaction go through?
Why was my payment 'refused' or 'abandoned' during checkout?
All about Back Market promo codes
My promo code isn’t working
How does the student offer work?
How does the military offer work?
If my order was canceled/refunded, can I use the same promo code again?
How do I refer friends or family to Back Market?
Invoice and proof of purchase
Proof of purchase and invoice, what will I find there?
How can I request an invoice?