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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. Payments

Payments

Get answers to common payment questions.

Payment of your order

  • What payment methods are accepted on Back Market?
  • How do split payments work with Affirm?

Problem with my payment

  • Why was my payment declined during checkout?
  • Why was my payment 'refused' or 'abandoned' during checkout?

Promo Codes

  • All about Back Market promo codes
  • My promo code isn’t working
  • How does the student offer work?
  • How does the military offer work?
  • If my order was canceled/refunded, can I use the same promo code again?
  • How do I refer friends or family to Back Market?

Invoice and proof of purchase

  • All about your proof of purchase and invoice
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska