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  1. Back Market - Help Center - USA
  2. Resolve Issues

Resolve Issues

Do you need to contact the seller or Back Market Customer Service?

My order's arrived, but I have a problem

  • How do I know which frequency my carrier uses?
  • I bought an unlocked phone from Back Market. Why can’t I activate iton my network?
  • Force Restart for iPhone
  • How do I ask for help on my order?
  • Why is it important to check the state of the package and the product post delivery?
  • My order arrived damaged. What can I do? 🤨
See all 17 articles

Before sending back my product

  • How do I remove iCloud from my devices?
  • How do I sign out of my Google Account?
  • How do I delete my Android/Samsung account?

Cancellation of your order

  • How do I cancel my order?
  • Can I change the shipping address on my order?
  • I was charged for an order but I can't find it in my account
  • Why was my order canceled?
Back Market - Help Center - USA
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