Resolve Issues
Do you need to contact the seller or Back Market Customer Service?Before sending back my product
Cancellation of your order
iPhone, iPad
Smartphones Android
MacBooks
General questions
- How do I know which network my carrier uses?
- I bought an unlocked phone from Back Market. Why can’t I activate it on my network?
- How do I ask for help on my order?
- Why is it important to check the state of the package and the product after delivery?
- My order arrived damaged. What do I do? 🤨
- I received a faulty device. What do I do?