Back Market - Help Center - USA Help Center home page

Go back to the shop
  1. Back Market - Help Center - USA
  2. Returns & refunds

Returns & refunds

Follow these instructions for fast and easy returns and refunds.

Know before you ship

  • How do I disconnect or remove my iCloud account?
  • Why it’s important to report any damage to your device
  • How do I sign out of my Google Account?
  • How do I disconnect or remove my Google account?
  • What's an iCloud account?

Returns

  • Returns and refunds instructions
  • Returns and Refunds Policy
  • Do you offer temporary devices when a device is returned for repair?
  • My return package wasn't received. Can anything be done?
  • Can I ship to a P.O. Box? What about an APO/FBO Box?

Order cancellations

  • How do I cancel my order?
  • What if I change my mind about the item within the first 30 days?
  • Why was my order canceled?

Refunds

  • Requesting a refund within the withdrawal period
  • How do refunds work?
  • What happens to my refund if my card expires or my bank account is closed?
  • Why did I get a refund instead of a repair or replacement?
  • How will I be refunded on orders made by credit or debit card?
  • How will I be refunded for orders made via PayPal?
See all 9 articles
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Japanese (Japan) Nederlands Nederlands (België) Português Slovenčina svenska