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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. Returns & refunds

Returns & refunds

Follow these instructions for fast and easy returns and refunds.

Know before you ship

  • Everything you need to know about user accounts
  • Why it’s important to report any damage to your device

Returns

  • Return instructions
  • Common questions about the return process
  • Returns and refunds policy
  • Can I get a temporary device while mine is being repaired?
  • Can I ship to a PO Box? What about an APO/FPO Box?

Order cancellations

  • What if I change my mind about the item within the first 30 days?
  • Why was my order canceled by the seller?

Refunds

  • How do refunds work?
  • What happens to my refund if my card expires or my bank account is closed?
  • How will I be refunded on an order made via Affirm?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska