Returns & refunds

Everything you need to know about user accounts

Why it’s important to report any damage to your device

How do I return an item I bought on Back Market?

Common questions about the return process

Returns and refunds policy

Can I get a temporary device while mine is being repaired?

Can I ship to a PO Box? What about an APO/FPO Box?

What if I change my mind about the item within the first 30 days?

I don't see my order in my account

Why was my order canceled by the seller?

How do refunds work at Back Market?

What happens to my refund if my card expires or my bank account is closed?

How will I be refunded on an order made via Affirm?