Are you preparing your device for a return and wondering how to sign out from your accounts and remove your personal info before mailing it? We’re here to answer your questions.

Table of contents

1. How do I know if my device needs data removal? 
2. My device isn't working/starting, can I still remove my accounts?
3. I don't have another device to connect to my iCloud (Apple ID)/Google/Samsung account, how can I log out?
4. How do I remove data from my device?

5. Should I send proof of disconnection?

1. How do I know if my device needs data removal? 

All devices linked to an iCloud/Google/Samsung account need to be disconnected before return. 

Here are some examples of devices to disconnect:

• Apple devices
  • iPhone
  • iPad or iPod Touch
  • Apple Watch
  • MacBook or iMac
• Samsung/Android smartphones & tablets
• Android Smartwatch
• Windows computer

2. My device isn't working/starting, can I still remove my accounts?

Yes, you can still remove accounts/data even if:

• Your device isn’t working
• You don’t have access to settings
• You don’t have the device with you
• The touch screen doesn’t work

To learn how, see step 4.

3. I don't have another device to connect to my iCloud (Apple ID)/Google/Samsung account, how can I log out?

If you do not have another Apple / Android device with you, it is still possible to disconnect your account.

For Apple devices

If you don’t have another Apple/Android device with you, it’s still possible to disconnect your account. To learn how see step 4.

For Android/Samsung devices

Follow our helpful guide for remove data from your device according to the brand/model. Check it out here.

4. How do I remove data from my device?

We have gathered the best tips to help you remove all your data and unlink your accounts in a heartbeat. Just follow these steps depending on your device and select the easiest solution for you.

5. Should I send proof of disconnection?

No need to send us proof of account disconnection! After the device gets to the seller, they’ll make sure no personal information or accounts are on the device before processing your request. If they notice passwords, accounts, or any blockers still on the device, we’ll reach out to you for further information.