Your laptop's having issues with its webcam and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.
1/2 - Update your software
If you want to see the available updates, go to “Start” > “Settings” > “Windows Update”.
If you want to see the available updates go to “Start” > “Settings” > “Update & Security” > “Windows Update”.
If you had an error message coming up
Before starting the instructions below, make sure that:
- Your laptop is plugged into a power source
- You have backed up all your personal data
- You have an administrator access: this is not mandatory but note that some updates may require an admin status
a. Leave some space for the updates:
Your laptop requires a minimum of 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS.
b. Restart your laptop for the updates to apply:
Restarting your laptop will allow you to enjoy the last installed updates.
To restart your device go to “Start” > “Power” and either select “Update and restart” or “Update and shut down”.
c. Download all new updates:
Now that you have tried the previous recommendations, we suggest running new updates again.
To do so, go to “Start” > “Settings” > “Windows Update”.
→ For Windows 10: go to “Start” > “Settings” > “Update & Security” > “Windows Update”.
d. Remove external hardware:
If any external devices that are not needed are connected to your laptop, remove them, and then try to download updates again. Did it solve the issue? If not, move on to our next suggestion.
e. Look for potential errors:
Write "device manager" in the search box on the taskbar and select the result you get.
A window will appear, look for any device with a yellow exclamation mark.
Select the relevant device(s) name.
Click “Action” and select either “Update driver” or “Uninstall” to correct the errors.
f. Solve error code when updating:
If you are receiving an error notification when installing Windows updates, we suggest running the “Update Troubleshooter”.
To do so, go to “Start” > “Settings” > “System” > “Troubleshoot” > “Other troubleshooters”. Look for the “Most frequent” menu and select “Windows Update” > “Run”.
→ For Windows 10: go to “Start” > “Settings” > “Update & Security” > “Troubleshoot” > “Additionaltroubleshooters”. Look for the “Get up and running” menu and select “Windows Update” > “Run the troubleshooter”.
When the troubleshooter's job is done, restart your device.
When your laptop is turned on again, check for new updates by going to the “Start” > “Settings” > “WindowsUpdate” > “Check for updates” and install the available ones.
g. Solve issue of incomplete updates installation:
Depending on your connection speed and the size of the updates, the installation may take a considerable amount of time. If you see that the installation stays blocked at a percentage, try checking for updates again or using the “Update Troubleshooter” (for the last one, check the previous step, “Solve error code when updating”).
To check for updates, go to “Start” > “Settings” > “Windows Update”.
2/2 - Update Drivers
- Click the Windows logo or the Search symbol in the taskbar at the bottom of your screen
- Search for and click the "Device Manager" icon that appears in the "Best Results" section
- Click the ">" symbol in front of the device you are troubleshooting
- Right-click on the lines that appear and select "Update Driver" then select the “Automatic Search” option
- If Windows finds an update, click "Update Driver"
- If Windows doesn't find an update, you can try searching for one on the manufacturer’s website
Still no luck?
We’re sorry to hear that! Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time!
- If you have already opened a service request with us and your device needs to be returned for repair follow the return instructions and use the return label you’re provided with.