Something wrong is going on with the keys of your laptop ? When press a key, sometimes a different letter comes out on screen ? Rest assured, we have gathered a list of manipulations that might solve your issue.
Useful manipulations
1/2 Check the language of your system
To select your preferred language, you need to download and install it and then set it as the default language.
Download your language
If you have Windows 11:
- Go to “Start” > “Settings” > “Select Time & language” > “Language & region”.
- Pick your desired language in the “Add a language” list from “Preferred languages” then click “Options”.
- Click “Download” in “Download language pack”.
- Once the language pack has been installed click “Back”.
- Select a language in the Windows “Display language” menu.
If you have Windows 10:
- Go to “Start” > “Settings” > “Time & Language” > “Language”.
- Select a language in the “Add a language” list from “Preferred languages” and click “Options”.
- Click “Download” in “Download language pack”.
- Once the language pack has been installed click “Back”.
- Select a language in the Windows “Display Language” menu.
Set your default language
- Go to “Start” > “Settings” > “Time & Language” > “Language”.
- Select the language you downloaded and then click "Options".
- Click "Add a keyboard" and select the language you just downloaded.
- Go to “Start” > “Settings” > “Time & Language” > “Language”.
- Select "Preferred Language" and then "Add a language".
- Choose the language you just downloaded, click "Next" and then "Install".
| Step 1: Install Language features | Step 2: Preferred languages |
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2/2 Update your Windows version
Windows 11:
To see the available updates, go to “Start” > “Settings” > “Windows Update”.
Windows 10:
To see the available updates go to “Start” > “Settings” > “Update & Security” > “Windows Update”.
If you see an error message
First, make sure that:
- Your laptop is plugged into a power source.
- You have backed up all your personal data.
- You have administrator access — this isn't mandatory but note that some updates may require an admin status.
Step1. Leave some space for the updates
Your laptop requires a minimum of 16 GB of free space to upgrade to a 32-bit OS, or 20 GB for a 64-bit OS.
Step 2. Restart your laptop for the updates to apply
Restarting your laptop will allow you to enjoy the last installed updates.
To restart your device go to “Start” > “Power” and either select “Update and restart” or “Update and shut down”.
Step 3. Download all new updates.
Now that you have tried the previous recommendations, we suggest running new updates again.
To do so, go to “Start” > “Settings” > “Windows Update”.
→ For Windows 10: go to “Start” > “Settings” > “Update & Security” > “Windows Update”.
Step 4. Remove external hardware
Remove any external devices that are connected to your laptop and then try to download updates again. If you're still running into issues, move on to the next step.
Step 5. Look for potential errors
Type "device manager" in the search box on the taskbar and select the results.
A window will appear, look for any device with a yellow exclamation mark.
Select the relevant device(s) name.
Click “Action” and select either “Update driver” or “Uninstall” to correct the errors.
Step 6. Solve error code when updating
If you are receiving an error notification when installing Windows updates, we suggest running the “Update Troubleshooter”.
To do so, go to “Start” > “Settings” > “System” > “Troubleshoot” > “Other troubleshooters”. Look for the “Most frequent” menu and select “Windows Update” > “Run”.
→ For Windows 10: go to “Start” > “Settings” > “Update & Security” > “Troubleshoot” > “Additionaltroubleshooters”. Look for the “Get up and running” menu and select “Windows Update” > “Run the troubleshooter”.
When the troubleshooter's job is done, restart your device.
When your laptop turns back on, check for new updates by going to the “Start” > “Settings” > “WindowsUpdate” > “Check for updates” and install any that you see.
Step 7. Solve issue of incomplete updates installation
Depending on your connection speed and the size of the updates, the installation may take a considerable amount of time. If you see that the installation stays blocked at a percentage, try checking for updates again or using the “Update Troubleshooter” (for the last one, check the previous step, “Solve error code when updating”).
To check for updates, go to “Start” > “Settings” > “Windows Update”.
Still no luck?
Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time.
- If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.