Your laptop's is showing a black screen,  and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.

Useful manipulations

1. Check your charger
2. Repair with Windows Recovery Environment

1/2 - Check your charger

You may come across charging issues (slow charge, discharge, no charge) when you use a charger that didn't come with your device. That's why it's important to always use the charger that initially came with your laptop.

Your laptop may not be charging because:

• The charger isn’t compatible with your laptop.
• The charger isn’t powerful enough.
• The charger is not plugged into the port.
• The charging cable doesn’t have the power requirements for the charger or laptop.

Try these tips to fix it:

• Use the charger and cable that came with your laptop.
• Check that your charger is securely connected to the charging port on your device.
• To optimize the charge, charge your laptop when it's turned off.

2/2 - Repair with Windows Recovery Environment

The Windows Recovery Environment allows you to force restart your computer, which can help solve a lot of issues.

• Press and hold the "Power" button of your device (usually at the top right-hand side of your keyboard) for 10 seconds to turn your computer off.
• Press and hold the “Power” button again to turn it back on — the manufacturer’s logo may appear on the screen.
• Press and hold the “Power” button for 10 seconds to turn off your computer.
• Press and hold the “Power” button again and repeat the process a few more times until you see “Preparing Automatic Repair” on your screen below the logo.
• Allow your laptop to start as usual without holding the “Power” button. 
• You should see a blue screen, which means you have entered the Windows Recovery Environment!
  • If you have Windows 10, click "Restore", and if you have Windows 11, click "Advanced Options".
  • Click "Troubleshoot" > “AdvancedOptions” > “Startuprepair” > “Restart".
  • Click "Advanced Options" again.
  • Click "Startup repair".
  • Click "Restart".

Step 1: Advanced options	Step 2: Troubleshoot
Step 3: Advanced options	Step 4: Start-up repair

Still no luck? 

Here's what you can do:

• If you haven’t contacted Back Market Customer Care, now is the time.
• If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.