Your laptop's is showing a black screen, and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.
1/2 - Check your charger
You may come across charging issues (slow charge, discharge, no charge) when you use a charger that didn't come with your device. That's why it's important to always use the charger that initially came with your laptop.
Your laptop may not be charging because:
- The charger isn’t compatible with your laptop.
- The charger isn’t powerful enough.
- The charger is not plugged into the port.
- The charging cable doesn’t have the power requirements for the charger or laptop.
Try these tips to fix it:
- Use the charger and cable that came with your laptop.
- Check that your charger is securely connected to the charging port on your device.
- To optimize the charge, charge your laptop when it's turned off.
2/2 - Repair with Windows Recovery Environment
The Windows Recovery Environment allows you to force restart your computer, which can help solve a lot of issues.
- Press and hold the "Power" button of your device (usually at the top right-hand side of your keyboard) for 10 seconds to turn your computer off.
- Press and hold the “Power” button again to turn it back on — the manufacturer’s logo may appear on the screen.
- Press and hold the “Power” button for 10 seconds to turn off your computer.
- Press and hold the “Power” button again and repeat the process a few more times until you see “Preparing Automatic Repair” on your screen below the logo.
- Allow your laptop to start as usual without holding the “Power” button.
- You should see a blue screen, which means you have entered the Windows Recovery Environment!
- If you have Windows 10, click "Restore", and if you have Windows 11, click "Advanced Options".
- Click "Troubleshoot" > “AdvancedOptions” > “Startuprepair” > “Restart".
- Click "Advanced Options" again.
- Click "Startup repair".
- Click "Restart".
|Step 1: Advanced options||Step 2: Troubleshoot|
|Step 3: Advanced options||Step 4: Start-up repair|
Still no luck?
Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time.
- If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.