If your laptop's screen is green or blue, you might be able to fix it yourself by trying these solutions from our in-house tech wizards.
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Repair with Windows Recovery Environment
Restore with Windows Recovery Environment
Repair with Windows Recovery Environment
The Windows Recovery Environment allows you to force restart your computer, which can help solve a lot of issues.
- Press and hold the power button of your device (usually at the top right-hand side of your keyboard) for 10 seconds to turn your computer off.
- Press and hold the power button again to turn it back on — the manufacturer’s logo may appear on the screen.
- Press and hold the power button for 10 seconds to turn off your computer.
- Press and hold the power button again and repeat the process a few more times until you see “Preparing Automatic Repair” on your screen below the logo.
- Allow your laptop to start as usual without holding the “Power” button.
- You should see a blue screen, which means you have entered the Windows Recovery Environment!
- If you have Windows 10, click "Restore", and if you have Windows 11, click "Advanced options".
- Go to "Troubleshoot" > “Advanced options” > “Start-up Repair” > “Restart".
- Select "Advanced options" again.
- Select "Start-up Repair".
- Select "Restart".
| Step 1: Advanced options | Step 2: Troubleshoot |
| Step 3: Advanced options | Step 4: Start-up Repair |
Use Restore Point
When you install a new app or driver, a copy of your system files will be created automatically. We recommend that you try to go back to an earlier version of your Windows system. Don’t worry — doing so won’t tamper with your personal data.
- Select the Windows logo or "Search" symbol in the taskbar at the bottom of your screen.
- Search for "Recovery".
- Select the Recovery app logo that appears in the "Best Results" section.
- Select "Open system restore" > “Next”.
- Select a restore point that was saved before your problem appeared — if you don't see one select "Show more restore points".
- When you see a restore point, click "Scan for affected programs".
- The system will display the files and updates that will be deleted by a change back to the older version of your Windows System.
- If you are okay with it, select "Close" > "Next" and follow the instructions that appear on the screen.
If you don't see a restore point this means the system protection feature isn't turned on. If this is the case, you can't restore your system to one of its earlier versions.
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Restore with Windows Recovery Environment
You might be able to restore your system to an older version by accessing the Windows Recovery Environment. If you already know how to get there, you can head to the “Once you’re in the Windows Recovery Environment” section below.
If you’ve never accessed the Recovery Environment:
- Press and hold the power button of your device (usually at the top right-hand side of your keyboard) for 10 seconds to turn your computer off.
- Press and hold the power button again to turn it back on — the manufacturer’s logo may appear on the screen.
- Press and hold the power button for 10 seconds to turn off your computer.
- Press and hold the power button again and repeat the process a few more times until you see “Preparing Automatic Repair” on your screen below the logo.
- When you do, allow your laptop to start as usual without holding the power button.
- Once you're in the Windows Recovery Environment, you should see a blue screen.
- If you have Windows 10, click on "Restore". If you have Windows 11, select on "Advanced Options".
- Select "Troubleshoot".
- Select "Advanced Options" again.
- Select "System Restore".
- Follow the instructions on the screen.
| Step 1: Troubleshoot | Step 2: System Restore |
No luck?
Contact Back Market Customer Care
If you've already opened a service request with us and your device needs to be returned for a repair, replacement, or refund, follow these return instructions, using the return label you were provided with.