Your Mac is too slow ever since you bought it or recently, and you want a quick remote fix? Don't sweat it! Our technical experts have compilated a list of solutions so you can use it with no further problems.
1/2 - Update your software
Did you know? An update is simply a newer version of your current macOS software. Software Update will install updates and upgrades for your operating system as well as any built-in apps.
Update the macOS on your Mac
- Before diving in, you should always back up your Mac.
- Click the Apple symbol located on the left corner of the screen > System Preferences > Software Update
- It will check for new software available for your Mac:
- If your computer is up to date, you won’t need to do anything as your computer has already been updated
- If there is new software available, click “Update Now” or “Upgrade Now” to install it — you may need to enter your password or restart your computer
If Software Update doesn’t come up
- If you don't see Software Update in your System Preferences window, try using Search located in the corner and look up “Software Update”
- If your macOS doesn't have Software Update, go to the App Store and click the "Updates" tab in it to see if there are any updates available
2/2 - Reinstall macOS
macOS Recovery is a great way to reinstall your Mac operating system.
How to start up from macOS Recovery
First, verify that your computer is connected to the internet. Determine whether your Mac has Apple silicon or an Intel processor, and then follow the instructions below.
Turn on your Mac and continue to press and hold the power button until the startup options screen pops up. Go to Options, then click “Continue.”
Intel-processor based Mac
Turn on your Mac and press Command (⌘)-R. Continue to hold the keys until the Apple logo or another screen appears.
If you are prompted, select your user profile, click “Next” and enter your password.
Keep in mind that reinstalling macOS doesn't delete your data. To install it, click Reinstall macOS on the Utilities tab in macOS Recovery, then select “Continue.”
- If you are asked to unlock your disk, simply enter the password you normally use to log into your computer
- If your disk isn't recognized, or you see a message that says it can’t install on your Mac, you will have to erase your disk before continuing — back up your disk before you do
- Make sure to install macOS on Macintosh HD if prompted
- Leave your Mac on and open to finish the installation — be aware that it may restart a few times and the screen may turn on and off during the process
Still no luck?
We’re sorry to hear that! Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time!
- If you have already opened a service request with us and your device needs to be returned for repair follow the return instructions and use the return label you’re provided with.