You are having issues with your device's sensors like movement and proximity, TouchID, and you want to fix it in a heartbeat? You came to the right place! Our team has created a list of solutions that might help you do just that.

Update your software

iOS devices

Do it directly on your smartphone!

• Back up your device with iCloud or on your computer
• Plug your device into a power source and make sure you’re connected to Wi-Fi
• Go to Settings > General > Software Update
• You may see two software updates, pick the one you want to install

Android devices

• Go to Settings > System > System update
• You’ll be able to see your update status — follow the steps that appear on the screen

Still no luck? 

Here's what you can do:

• If you haven’t contacted Back Market Customer Care, now is the time.
• If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.