Your device's camera is unable to zoom, and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.
Useful manipulations
1/2 - Force your apps to close
iOS devices
iPhone with Face ID:
- From the Home Screen of your iPhone, swipe up from the bottom and stop when you reach the middle of the screen
- You can swipe either right or left to find the app(s) you want to close
- Swipe up on the app's preview to close it
If your iPhone doesn’t have Face ID:
- Double-click the Home button to see your recently used apps
- You can swipe either right or left to find the app(s) you want to close
- Swipe up on the app’s preview to close it
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Android devices
- Swipe up from the bottom of your screen, hold, and let go
- Swipe from left to right
- On the left, click “Clear all”
2/2 - Update your software
iOS devices
Do it directly on your smartphone!
- Back up your device with iCloud or on your computer
- Plug your device into a power source and make sure you’re connected to Wi-Fi
- Go to Settings > General > Software Update
- You may see two software updates, pick the one you want to install
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Android devices
- Go to Settings > System > System update
- You’ll be able to see your update status — follow the steps that appear on the screen
Still no luck?
Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time.
- If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.